I would like to take a moment to introduce all of you to Helen Guon, recently appointed as the General Manager of our Fairfield Inn &...
Milestones
General Manager Appointment - Helen Guon - Fairfield Inn & Suites Manhattan Chelsea
September 20, 2016
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Taking a Personal Approach to Resolving a Guest Issue - Thank You Jonathan Rodriguez!
August 15, 2016
A WINS & WOWS RECOVERY! Thank you Jonathan for taking a personal approach to turn around a complaint and impress a guest - thoughfully going above and beyond for one of our guests!
It...
Fairfield Inn Chelsea Anticipating Customer Wants and Acting on It for Success!
August 15, 2016
A WIN & WOWS SUCCESS WITH ATTENTION TO DETAIL JUST BY LISTENING TO GUESTS!
Keisara: Today a guest overheard me telling Ashlei that I would be getting ready to prepare the cookies for...
KUDOS MAURA AND TARA! Fairfield Inn Long Island City
August 10, 2016
August 9, 2016 - As usual we made our special cookies for our guests. The group in-house (Coast Guard) were hanging out in the lobby this evening. The cookies did not even last for 10 minutes. A...
GOING ABOVE AND BEYOND – ELICIA DELK – Country Inn and Suites
August 10, 2016
August 9th, 2016 - Tuesday evening started out very lovely. There are so many happy guests with bright smiles and hopeful greetings. Like every day I always try to “match” my...
A Movie Makes the Difference!
August 8, 2016
Thank you Elicia Delk at the Country Inn and Suites Newark, DE!!!!! Great WOW Moment: On Thursday August 4th 2016,...