Check out the praise Four Points Times Square received from a guest post on Expedia:
Posted Feb 3, 2022
My niece and I stayed here this past week for her 21st bday. The night before our arrival I received an email asking what time to expect us so they could do their best to have our room ready. I responded we were boarding our redeye & would be arriving at 9am. I had very little hope of checking in so early but when we arrived the front desk got us right into our room on the 23rd floor. The room was very spacious, had a view and had a refrigerator (which is beyond rare in nyc). We were able to get unpacked and take a nap before we began our trip. The location is close to multiple subway lines & to a lot of activities. So even though it was snowing it was very easy to get to and from our hotel. We requested extra pillows that were brought to us with minutes and even when my niece asked for dressing for her pizza she got from Joe's, the front desk went to the back and got her some even though we didn't once order food from the hotel. They were so sweet & kind anytime we saw them or had a question. We enjoyed very strong drinks at the bar as well & the bartender was very friendly. And when we brought our luggage down to be picked up from Tote Taxi, the front desk made us feel much better about our pieces going to the right pick up person. Overall this was a 5 star stay & I was not expecting that. I was on a budget on this trip so I had assumed the hotel would be a rough stay but honestly it was nicer than some other hotels I have paid more for. I will absolutely stay again.