The Four Points Times Square is dedicated to serving exceptional experiences to their guests. Check out what their guests have to say about them:


"This was possibly the most delightful stay we have ever had in any hotel! It started with the welcome letter that was sent and was followed by the quick responses to questions, early check in accommodation, clean rooms, welcome card and basket in the room, great view, quiet room, fantastic customer service, luggage storage after check out. Everything right down to the hot cocoa and mint/fruit infused water in the lobby was just wonderful!"


"Dear Mr. Bhandari,


I am trying to reach the manager of Four Points by Sheraton Midtown Times Square. An online search has directed me to you. If I have reached you in error, would you kindly pass this on to the current manager?


Because I received such exemplary service from one of Four Points’ employees this past Tuesday, I feel it is only fair to share that information with others. Due to extenuating circumstances on my end, my check-in was drawn out and frustrating. My check-in experience had the potential to leave a negative pall over my NYC stay. 


Anton Rollison was behind the counter at the time. His patience and demeanor turned what could have been an unpleasant experience into one that left me with sincere feelings of appreciation. Anton provided superior service and he went above and beyond to ensure I had a positive experience in his hotel. Anton Rollison is an exemplary representative for the Four Points chain and he deserves recognition from both Four Points and Sheraton. 


In modesty, Anton may say he was just doing his job, but I can assure you, as a seasoned traveler, that was not the case. Please extend my sincere appreciation for his exceptional service."