Date: 12-8-2015
MOD Name: Elizabeth
Hotel Name: Four Points SoHo/Village
Positive Events / Memories Today: Guest by the name of Marget is staying here and is in town filming for promotion of her business. I saw her struggling to make a video with her selfie stick so I walked over to her and asked if she needed my help to record her from her phone. She was so shocked and kept saying “you sure you don’t mind” I insisted. She was so happy with the turn out of her videos that I had recorded. Later she brought down her signed CD to me and said “this is for the best videographer” ever. Come to find out, she is a famous singer/fashion icon in Latin America.
Negative Events / Resolutions: There was a lady who happened to be waiting very long outside for her college (a guest staying in the hotel) who was late for a meeting, I saw that she was kind under dressed and seemed a bit upset to be waiting so long in the cold. She looked as if she could use a hot cup of cider. I walked outside with a cup of hot cider (which we offer to all gst in the lobby) and that just made her day. She stated “this is exactly what I needed; I should have stayed this hotel”. I think we won another loyal guest.