Wins and Wows at the aloft Manhattan Downtown!

A Guest (the guest who left the thank you note at the FD) called the FD saying that his wife left her purse in the room. The purse was found in the room, but they were already checked out and traveling to Newark airport. FD agent Maria told them that she could contact our car service to arrange an express delivery to Newark however, Chanel our Night Auditor was leaving to go home to NJ and she offered to bring it to airport ASAP. Channel took the purse to the family and they were very grateful!!

Thank you Chanel and team for making a big difference for your guests and going above and beyond to show service is a priority in our hotels

Guest of the day ------ They chose us to celebrate her boyfriend’s birthday and we placed a really cool surprise on their door!