WIns and Wows! - Four Points Midtown Times Square - Thank you Ari!
This evening, from around 5-8PM NYC had storms like never before seen. The rain just wouldn’t stop. Guests were coming in drenched from outside and looking to get dry right away. I asked Manuel (our houseman) to bring towels out to the front desk and we handed them out one by one. Eventually we ran out of umbrellas as well. About an hour before the rain stopped, I had an elderly woman approach me for an umbrella. She had to walk to meet her family and only had a hat on to cover herself. I couldn’t let her walk out in the rain like that. So I ran to my car which was parked only three blocks from the Four Points and I remembered that I had three umbrellas laying around. I grabbed one and I ran back to the hotel and handed it to the lady. She was overwhelmed with gratitude and astonished that an employee would go out of there way like that. She thanked me and told me she would return it once she came back. I told her it’s yours consider it a gift. That made my day!