Thank you Four Points Midtown Times Square for keeping the WOW prgram in full momentum!
Today I checked in a Platinum member who I had read in the pre-arrival report his birthday is tomorrow and he preferred foam pillows. Upon his arrival I wished him an early happy birthday since he will be with us only one night. I also offered him a black label on the rocks since that is his favorite drink. I topped it off by telling him we have fulfilled all his preferences on his profile. He took a moment and looked at my name and said “Wow Michelle, thank you …you guys are on point here” I responded… “Why go anywhere else?J” Safe to say he will be a returning guest.
Ashley as per usual was a favorite tonight with a family from Spain sharing memories of the Country since she lived there. They went back and forth with stories in the lobby …plenty of high fives, hugs and jokes. Definitely a great feeling with I see guests and associates interact like family.
Thank you Michelle Cardona and Team for making differences and creating long term customer relationships!