Great service happens every day in the Real Hospitality Group hotels.  Here are some highlights from this week to date....

Date:  12/15/15

MOD Name:  Alicia Luke

Hotel Name:  Hotel 41

Occupancy:  56.5%

Trip Advisor Ranking:  369 of 470

Positive Events / Memories Today: 

My direct contact information and offer to personally assist with any upcoming travel plans was extended to the guest below:

Dear amazing staff at Hotel 41

We wish all of you a merry Christmas and a happy and prosperous New Year.  We would like to thank you for the great visit we had at your hotel in august the 17th to august the 26th  There is always a very good service, good breakfast and a happy and helpful staff.

You asked us to visit you again in 2016 and now we can say that we look so much forward to visit you again in December 2016 and this time we take our grandma with us  She has never been in New York

Many loving greetings from Birgit and Louise Lundberg from Denmark

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Date:  12/15/15

MOD Name:  Cyn Augustin

Hotel Name:  Fairfield Inn & Suites Queensboro Plaza

Occupancy:  75%

Trip Advisor Ranking:  12/26

Rm 608 Mr and Mrs Johansson went to see a Rangers game and were super excited to see their favorite player Henrik Lundqvist who is from the same country as them. They were lucky enough to get his autograph!! To continue their excitement I decided to give them a bottle of champagne to celebrate. They told me that now they can go back to Sweden happy!!! They were very happy for the bottle. CAA

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Date:  12/16/15

MOD Name:  Sanday Dixon

Hotel Name:  Sheraton Brooklyn

Occupancy:  82.24%

Trip Advisor Ranking:  21 of 58 Hotels

Wins and Wows:  Ms. Clark had a Christmas sweater that lights up for her jobs Christmas party. The sweater was not functioning properly so she brought it down to the desk and asked Cesar if he can fix it.  Cesar told the guest that he would try. Cesar took the sweater and asked Alex from engineering for a few items. An hour later Cesar was able to get the lights on the sweater working. The guest was super excited and gave Cesar a tip.