HOTEL INDIGO BROOKLYN
Feedback from Loyalty Program Guest: Andre, I wanted to reach out to you and let you know that one of your front desk employees "gets it" . I travel quite a bit IHG Platinum and Hilton Honors Diamond. I see all sorts of hotel employees every week. Wilson is the type of person I would want running my hotel if I owned one. Attention to detail, friendly and welcoming. It seems that all we hear about are the negative things, in today's world. I thought it was import to let you know that Wilson did a fantastic job. I know you marketing campaign is based on a scale from 1-10. I give Wilson a 12!!!!
I will be back, and this time I am bringing my wife to enjoy the Hotel Indigo-Brooklyn experience. Please let Wilson know he's doing a great job!!
SHERATON BROOKYLN NEW YORK:
Vivian was helping a guest today and her daughter mentioned that she was learning to speak mandarin. Vivian began to say a few phrases like “Hi” and “how are you?” to the little girl and she was excited because she wanted to practice while she was away from school. Vivian asked if she could take a few moments to sit to the side and help the young girl practice and she was given permission. A few hours later the little girl returned and in mandarin said “Thank you for all your help and good night.”
FAIRFIELD INN TIMES SQUARE
When an MOD goes out of the way to help make things special - When I was at the Inn Sports Bar, I saw Frank the Bartender making Virgin Shirley Temple for a guest kids. I offered the Guest if I can give the kids cupcakes that we have in the back office. And the kids replied and the Guest yes and thank you. After I went in the back office and brought it to them, the guest were very happy for our kindness, and the kids really enjoyed their treats with a hot cup of hot coco sitting and accompanied by their parents at the bar area.