Thanks Nicole Diaz from the Hotel Indigo Brooklyn for promptly addressing what was an important issue for this guest and boosting the hotel's position on Trip Advisor!
As seen now on Trip Advisor:
This hotel team is amazing!!
I go to NYC a few times a year and I mostly stay at this hotel because it it way more affordable than hotels in the city and easily accessible to the city. The hotel team is really good and the hotel is really nice. However, my last stay, this team really took the cake! I checked out of the hotel for my trip back home and I left my tablet and pair of pretty expensive Bluetooth earphones in the hotel room safe. Don't you know the hotel housekeeping staff found them and gave them to Nicole Diaz, the Director of Housekeeping. By the time I realized this I was at the already at the airport. Not only did Nicole contact me, she shipped them to my house at no charge to me!
I will not only always use this hotel but will encourage others to do so! Thank you Nicole and the entire team who makes out stay so very enjoyable!