Guest had a bad experience with her stay at Holiday Inn Express, she doesn’t speak English at all. She came to inquire about staying with us for a couple of days we made a reservation for her and after checking her in she realized she had left one bag at Holiday Inn Express. All she knew was the Hotel Name, no address. We spent time calling different hotels no success. We asked her if she knew any one in New York just to find out if any relative or friend knew where she stayed. She took her telephone and dialed a number, we then talked to her friend who confirmed she stayed in a Holiday Inn Express on 9th Avenue. We sent car for her bag and she was so happy and thankful for finding a bilingual staff who could assist and spoke her language.