Ingenuity stands out with quick thinking to avoid an unnecessary out of order room and inconvenienced guest, while the personal touch always leaves a lasting impression, especially on notable moments in a guest’s life….
Date: 12/28/15
MOD Name: Alicia Luke
Hotel Name: Hotel 41
Occupancy: 95.7%
Trip Advisor Ranking: 362 of 469
Negative Events / Resolutions:
405’s chain in the toilet water tank broke. I had the chain fixed with a paperclip, until the hardware stores open tomorrow. The guest was happy she didn’t have to switch rooms.
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Date: December 28, 2015
Hotel Name: Fairfield Inn & Suites Manhattan/Chelsea
Occupancy: 94%
Trip Advisor Ranking: #111 of 469 **Top 25% of the NYC Market – Congrats!
Positive Events / Memories Today: Can you believe I had the honor of being asked to a guest find the perfect restaurant for him to propose to his girlfriend. I was genuinely happy to him out and knew just the place to recommend, Tony’s Di Napoli. Congratulations will be due soon, with a bottle of wine to the happy couple.
Negative Events / Resolution: Another pleasant day at The Fairfield Inn & Suites Chelsea. Not one negative event to mention. Boy, do we love days like these!