We applaud the creative efforts to recognize your top producers, frequent guests, and going the extra mile for what sometimes is seen as a simple gesture yet can have a big impact on a person. These are the Wow!! Moments that shine – thank you for your spirit to serve!
________________________________________
Fairfield Inn Queensboro Bridge Long Island City
MOD Name: Leudy Veras
All of our rewards guests are extremely excited with our spin to win wheel at the front desk! Our platinum guest Mr. Stone checked in with us this evening and was immediately excited about spinning the wheel! Mr. Stone spun and landed on 1,000 points which he was extremely happy about. Mr. Stone let us know that he had never seen the spin to win wheel at any other property and also let us know that he loved the idea!
________________________________________
Fairfield Inn & Suites Manhattan Chelsea
MOD Name: Wilson
Wilson and I actually did a favor to Mr. Medford who has food poisoning and did not feel like leaving his room as you can imagine. He asked if we can bring up a ginger ale from our vending machines, but they didn’t have any so I sent Wilson to the nearest deli to go buy a ginger ale and I also sent up a peppermint tea which helps calming the belly and the guest was beyond thankful that we were able to help him out.
________________________________________
Hotel Indigo Brooklyn
MOD Name: Naomi Bennett/ Megan Blackburn
Amara Mcclusky is a new GOLD member –balloons, thank you card and welcome amenity in room to celebrate her new status.
Preston Stuart first time PLATINUM member will be joining us we placed a welcome amenity and hand written note in room to thank him for his business.