When Anna at Marriott International reached out to the team at Fairfield Inn Financial District to help with a client that had a challenging experience at another Marriott property in NYC, they were only too happy to help. The client didn’t have a good experience at another Marriott property and they really wanted the guest to have a great experience moving forward. The Fairfield Inn Team responded that they were able to accommodate the guest and changed the reservation to reflect the preferred rate with high floor, they also added a smile maker and welcome gift (pictured). The guest was very happy with her welcome at the Fairfield Inn Financial District. Thank you to the entire team that was able to turn this experience around for the guest.
