Hats off to Eliabeth DeJesus from the Four Points Manhattan Soho for last night's most creative Wow Moment! Taking the time to maintain that guest connection, a few minutes and some creative thinking sends a great comforting message to a child whose bear was left behind! Check out the photos below!
April 27 - Wins and Wows Submission:
A recently checked out a guest called regarding a stuffed polar bear that her son left behind. She mentioned that he felt bad leaving it here all by itself. We took the opportunity to show that his bear was being taken great care of at the Four Points and would be home soon!
Response from Ben Seidel, President and CEO: This one is probably the best RIR I’ve ever read. This even made me smile thinking of the kid seeing his bear having a good ole time. The screen “I’ll be home soon” was over the top! Thanks for sharing this. This was great!
