We are very pleased to announce the promotion of Birgit Schmalkowski to Rooms Division Manager for the 308 room Wyndham Garden in fabulous Essington PA. Birgit has been with the Hotel since 2014 as the Night Hotel Manager and has done an excellent job in the 4 keys areas; guest satisfaction, revenue generation, employee satisfaction and cost control.
Birgit comes to us from Germany by way of New York. She grew up in Germany where she worked as an office manager handling the travel plans for a major trucking company. This is where she was first exposed to the uniqueness of the hospitality industry. Birgit then came to New York with a degree in sociology and a passion for the hotel business. Birgit started out in United States at the famous New Yorker Hotel as a concierge and over the 9 year period worked her way up to be the Guest Services Manager.
The quality of customer and employee satisfaction as well as the balancing revenue generation while maintaining expense controls is very important for the Wyndham Gardens long term success. We look forward to Birgit improving the day to day operations well into the future.