Kyle Johnson, General Manager, and his leadership team at the Dunes Manor Hotel in Ocean City, MD have earned their guests' loyalty and deliver unparalleled services that have catapulted the hotel into the Number 1 Hotel on Trip Advisor in Ocean City! The Dunes Manor has maintained the Number 1 position again this year, with guest scores continuing to grow.
The leadership team has focused on the service delivery and guest experience, combining a respect of tradition with a modernized delivery of activities, services and ongoing guest details that are translating into consistent top reviews by both new and the loyal repeat guests that enjoy the hotel every year. The hotel over the last 18 months as really seen growth in new business as it relates to the internet, and have found ways to take the traditions such as the High Tea in the afternoons at the hotel and bring new ideas and services to the table and guests are loving it.
Being a visionary and looking for ways to enhance services and assure consistency in delivery will pay off in reviews, and the team focuses on the guest daily to exceed expectations.
Keep up the excellent work!