Pleasant surprises come in all shapes and sizes! We are happy to hear the team at Sheraton Brooklyn New York is able to spread a little joy to an (un)expecting guest! Katherine Ortega, Front Office Supervisor, shares the thoughtful story below:
"Today, the wife of one of our regular guests arrived at the hotel. We noticed that she is expecting a baby. We had a conversation with her where she stated she was anxious and cannot wait until she gives birth. This is their first child together. They were having a baby boy. We wanted to do something special for her and the baby. We went and bought her some baby boy clothes at Target, with a congratulations card and a gift bag. We prepared the bag and delivered it to the room. She was so surprised she could not believe it and could not stop smiling and saying "OH MY GOD Thank you so much, this is beyond the cutest thing anyone in a hotel has done for us. You are so sweet. I am beyond thankful." They were both very appreciative and ecstatic. They could not stop smiling and stating how much they loved the gift."
